1. What is Medinfinitum?
Medinfinitum is a subscription-based online platform where you can submit your health-related questions (“tickets”) and receive responses from qualified medical professionals.
2. How does the subscription work?
You pay a monthly or yearly subscription fee, which allows you to submit unlimited tickets within the service hours. Our medical team responds to your questions in a timely manner through our secure platform.
3. Who answers my medical questions?
Your questions are reviewed and answered by licensed physicians and healthcare professionals who are trained to provide evidence-based medical guidance.
4. Is Medinfinitum a replacement for visiting a doctor in person?
No. Medinfinitum provides general medical information and guidance, but it does not replace in-person medical consultations, physical exams, diagnostic tests, or emergency care. If you are experiencing a medical emergency, please call 911 (U.S. and Canada) immediately.
5. What kind of questions can I ask?
You can ask about:
- Symptoms you’re experiencing
- General health concerns
- Medications and side effects
- Preventive health advice
- Lifestyle and wellness guidance
We do not provide prescriptions, detailed diagnostic testing, or emergency care.
6. How secure is my information?
Your privacy is our top priority. We comply with HIPAA (U.S.) and PIPEDA (Canada) regulations. All communications are encrypted, and your personal information is protected by strict data security protocols.
7. Can I use Medinfinitum from outside Canada or the U.S.?
Currently, our services are focused on residents of the United States and Canada, in compliance with local laws. Expansion to other regions may be announced in the future.
8. How quickly will I get a response?
Our team answers tickets during service hours (8 PM – 12 AM EST). Most questions receive a response within the same day.
9. How do I cancel my subscription?
You may cancel your subscription anytime through your account settings. Your plan will remain active until the end of your billing cycle. Refunds are not provided unless required by law.
10. What if I am not satisfied with an answer?
If you feel a response did not fully address your concern, you can follow up within the same ticket for clarification. Our goal is to ensure you receive clear and helpful guidance.
11. Can Medinfinitum provide prescriptions or lab orders?
No. We do not issue prescriptions, lab orders, or medical certificates. We focus on guidance and education to help you make informed health decisions.